Refund Policy
We value transparency and user satisfaction. While we aim to deliver top-tier tools and services, we understand that unforeseen issues may arise. This policy outlines when and how refunds may be granted, and the conditions under which they are not available.
1. Eligibility for Refunds
Refunds are granted under the following conditions:
- Current or Most Recent Plan Only: Refunds are applicable only for the latest plan purchased or if the plan is currently active (Queries must not be used). No refunds will be processed for past or expired plans.
- Duplicate: If a user is charged more than once for the same plan due to a system or payment gateway error, a full refund will be issued upon confirmation.
- Purchased a Wrong Plan: If a user accidentally buys the wrong plan and then purchases the correct one, a refund for the incorrect plan can be issued. This refund is only applicable if both plans have the same validity period.
2. Non-Refundable Situations
Refunds will **not be provided** in the following cases:
- Change of Mind: If the user no longer wants the service after purchase.
- Misunderstanding of Features: If the user expected features or outcomes not advertised or assumed functionality that is not part of the product.
- Partial Usage or Temporary Issues: If the user has already used part of the plan or faced temporary service downtime that was resolved quickly.
- Third-Party App Confusion: Refunds will not be granted for purchases made through third-party apps mistakenly identified as our service.
- Not Satisfied: Refund will not be issued because the subscription is purchased after being satisfied by the free version of our tools.
- Discounted Plans: No refunds will be issued for plan which are purchased on a discounted price during sale. However, we can help you by canceling automatic renewal.
- Recurring Charge: A recurring charge will not be refunded as you get the option to select manual renewal at the checkout page. Once the renewal charge is through, it will not be refunded.
- Custom Plan: Refunds are not applicable to custom plans that are created on demand based on the user's specific usage requirements. These personalized packages are considered final once activated.
3. Active vs Expired Plans
- A refund will only be processed for a currently active plan, or for the most recently purchased plan if it hasn’t been used.
- No previous or completed plans are eligible for a refund, even if the user was unaware of certain features or did not use the service to its full potential.
4. How to Request a Refund
To initiate a refund request, users must:
- Contact our support team through Live Chat or Email.
- Share a clear explanation of the issue.
- Provide necessary details like account email, Order ID, and any supporting screenshots.
Please note that the payment of refund is transferred to the same payment method which it was received. The bank charges will be deducted from the refunded amount. We typically review refund requests within 2-3 working days and notify the user of the outcome.
5. Special Circumstances & Discretion
We reserve the right to approve or decline refund requests based on a thorough evaluation of each case. Refunds are not automatic and must meet the criteria outlined above.
In certain exceptional cases, partial refunds may be considered at our discretion, depending on system usage, payment value, and reason for cancellation.
6. Payment Gateway & Queries Charges
Under special circumstances, when a refund is issued, the processing fee and the price of used queries will be deducted. A refund will be issued for the remaining amount.
7. Contact and Support
If you believe you’re eligible for a refund or are facing any issues, please reach out to our support email at support@imagetotext.dt OR send us a message on our Live Chat.
8. Cancellation of Service
Customers who wish to cancel our services can do it by following methods
- Click on the *Cancel Subscription* button provided in the account area of the website.
- Use the Contact Us form and ask for the cancellation of subscription. (It will take 1-2 days to process your cancellation request)
- Email us at support@imagetotext.dt OR simply contact us through the Live Chat that is available 24/7.
Important: The Refund Policy may be updated, changed, or revised at any time without prior notification. We recommend reviewing the Refund Policy before making any purchase on imagetotext.dt to stay informed about the latest terms.